Support

Contact NMDOIT

Mailing Address:
P.O. Box 22550
Santa Fe, NM 87502-2550

Delivery Address:
715 Alta Vista Street
Santa Fe, NM 87505
Phone: 505-827-0000

Support Center

The Enterprise Customer Care Bureau provides enterprise help desk functions and acts as the first line of contact to address any service related issues.

The Enterprise Customer Care Center's mission is to:

Provide first contact resolution via telephone and email to effectively troubleshoot, analyze, diagnose, and resolve hardware, software, user-error, and network problems.

Keep clients informed of enterprise activities that may impact individual productivity. This includes maintenance, outages, etc.

Monitor service level activities, escalating problems to the proper persons as identified in Enterprise Service Level Agreements.

Contact Enterprise Customer Care

Phone:  505-827-2121
Fax:  505-827-2626

Email a Ticket Request to Enterprise Support: EnterpriseSupportDesk@state.nm.us

Account-holders for DoIT’s EasyVista ticketing system may log in here.

Address:
715 Alta Vista
P.O. Drawer 26110
Santa Fe, NM 87502-0110

SoNM Email Name Changed?

OneDrive Document Fix

This is a video to help State of New Mexico employees fix their OneDrive documents after their email changes from state.nm.us to agency.nm.gov.

SoNM Email Name Changed?

Do this First! 

This is a video to help State of New Mexico employees follow the necessary steps after an email name change.

SoNM Email Name Changed?

Android Phone Guide

State of New Mexico employees with and updated email address can use this tutorial to help troubleshoot issues they may encounter on their Android phones. This should only be used as a guide as not all Android phones are the same.