Support
Support Center
The Enterprise Customer Care Bureau provides enterprise help desk functions and acts as the first line of contact to address any service related issues.
The Help Desk mission is to:
Contact Help Desk
Phone: 505-827-2121
Fax: 505-827-2626
Email a Ticket Request to Enterprise Support: EnterpriseSupportDesk@doit.nm.gov
Account-holders for DoIT’s EasyVista ticketing system may log in here.
Address:
715 Alta Vista
P.O. Drawer 26110
Santa Fe, NM 87502-0110
SoNM Email Name Changed?
OneDrive Document Fix
This is a video to help State of New Mexico employees fix their OneDrive documents after their email changes from state.nm.us to agency.nm.gov.
SoNM Email Name Changed?
Do this First!
This is a video to help State of New Mexico employees follow the necessary steps after an email name change.
SoNM Email Name Changed?
Android Phone Guide
State of New Mexico employees with and updated email address can use this tutorial to help troubleshoot issues they may encounter on their Android phones. This should only be used as a guide as not all Android phones are the same.
Frequently Used Support Documents
Avaya J169 Video for DoIT NM
This video is a walk through explaining the process of how to fully utilize the Avaya J169 telephone system.