Hosting & Storage
Hosting and Storage Services
Application & Static Website Hosting
The Department provides hosting solutions for agency applications. DoIT provides multiple platforms (Windows and Linux) geared to meet agencies’ computing needs. This service provides agencies with a reliable, monitored, secure, and managed solution with the flexibility and performance of distributed computing solutions. DoIT offers distributed computing solutions on Windows and Linux platforms, and provides installation and upgrade support for the infrastructure and operating system software.
DoIT provides secure facilities, growth capacity, WAN connectivity, redundant power and:
- Conditioned Power – Power Distribution Units
- Physical Security, 24 × 7 Staffed Security
- Surveillance Cameras at all visitor access points
- Biometric and Proximity Card Readers at all access points
- Fire Suppression System
- UPS/Diesel Backup Generators
- Conditioned Air
The Department also provides database administration support as part of application hosting to ensure that customer databases are protected and monitored by establishing backup and recovery procedures, providing a secure database environment, and monitoring database performance. DoIT primarily supports Oracle and Microsoft SQL Server databases. Support services provided include:
- Initial database software installation, including configuration and verification as required
- Performance of daily or weekly backups to disk, as requested by customer
- Management and monitoring of disk space
- Database restoration, as needed
- Other service options available, depending on database software, include but are not limited to: replication, data conversion/migration assistance and database consultations – SQL query tuning
Service Level Options
Application hosting can also include database services to support agencies’ applications data management requirements.
Price/Cost Description
For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide.
Customer Responsibilities
- Consult with DoIT during the software selection process and architecture design to ensure compatibility with the Enterprise hosting environment
- Consolidate servers where feasible
- Utilize DoIT database services
Service Support
This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.
The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.
DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.
Service Level Objectives
TBD
Provisioning the Service
Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.
Equipment Hosting
DoIT Data Center racks and floor space are available to State agencies and other government entities to physically house their server(s) and other equipment at the John F. Simms Building in Santa Fe (collocated hosting). DoIT provides secure facilities, growth capacity, WAN connectivity, and redundant power.
Additional features of the Data Center include:
- Conditioned Power – Power Distribution Units
- Physical Security, 24 × 7 Staffed Security
- Surveillance Cameras at all visitor access points
- Biometric and Proximity Card Readers at all access points
- Fire Suppression System
- UPS/Diesel Backup Generators
- Conditioned Air
Service Level Options
N/A
Price/Cost Description
For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide.
Customer Responsibilities
- Complete an Equipment Installation Form (EIF) when bringing equipment in or out of the data center
- Coordinate with DoIT prior to purchasing new servers or other equipment to ensure compatibility with other systems
Service Support
This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.
The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.
DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.
Service Level Objectives
TBD
Provisioning the Service
Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.
Server Administration
The Department provides server administration services for agencies’ applications and equipment hosted in the Data Center. This includes the installation and maintenance of servers to ensure servers are running in an optimal manner. DoIT engineers can install and set up all server hardware in accordance with industry best practices. Also, in conjunction with the hardware OS vendors, DoIT engineers apply firmware patches and upgrades to systems in accordance with State policies. DoIT also provides Operating System (OS) support and maintenance for Windows and Linux systems.
Service Level Options
N/A
Price/Cost Description
For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide.
Customer Responsibilities
Coordinate with DoIT prior to purchasing new servers or other equipment to ensure support commitments and compatibility with other systems
Service Support
The service is available to customers from 8:00 a.m. to 5:00 p.m., Monday through Friday, except for holidays.
The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.
DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.
Service Level Objectives
TBD
Provisioning the Service
Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.Virtual Machine Equipment Hosting
Virtual Machine Equipment Hosting
The Department offers server services that are hosted in our VMware virtual environment. Agencies can rely on a stable cluster of servers with adequate CPU, RAM and disk space to host your tools, monitoring software, management servers, websites, applications, databases, etc.
The virtual machines are 100% customizable. We can assist with architecting a viable system to support agency goals and vendor requirements.
Hosting a server in our environment, we include virtual machine level backups which are retained for 60 days. We can also work with your agency during upgrades and routine maintenance, to perform VMware snapshots which give you a point-in-time return to roll back to in the case something went awry.
Service Level Options
N/A
Price/Cost Description
For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide.
Customer Responsibilities
Provide server vCPU, RAM, drive sizes. NOTE: These specifications will be different than physical server resources requirements. When working with virtual servers some of the vendor requirements can typically be reduced/adjusted because of the performance capabilities within VMware.
Service Support
This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.
The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.
Service Level Objectives
TBD
Provisioning the Service
Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.