Hosting & Storage

The Department provides hosting solutions for agency applications. DoIT provides multiple platforms (Windows and Linux) geared to meet agencies’ computing needs. This service provides agencies with a reliable, monitored, secure, and managed solution with the flexibility and performance of distributed computing solutions. DoIT offers distributed computing solutions on Windows and Linux platforms, and provides installation and upgrade support for the infrastructure and operating system software.

DoIT provides secure facilities, growth capacity, WAN connectivity, redundant power and:

• Conditioned Power – Power Distribution Units
• Physical Security, 24 × 7 Staffed Security
• Surveillance Cameras at all visitor access points
• Biometric and Proximity Card Readers at all access points
• Fire Suppression System
• UPS/Diesel Backup Generators
• Conditioned Air

The Department also provides database administration support as part of application hosting to ensure that customer databases are protected and monitored by establishing backup and recovery procedures, providing a secure database environment, and monitoring database performance. DoIT primarily supports Oracle and Microsoft SQL Server databases. Support services provided include:

• Initial database software installation, including configuration and verification as required
• Performance of daily or weekly backups to disk, as requested by customer
• Management and monitoring of disk space
• Database restoration, as needed
• Other service options available, depending on database software, include but are not limited to: replication, data conversion/migration assistance and database consultations – SQL query tuning

Service Level Options

Application hosting can also include database services to support agencies’ applications data management requirements.

Price/Cost Description

For more information regarding pricing, please refer to our FY21-FY24 Service Catalog and Rates Guide.

Customer Responsibilities

• Consult with DoIT during the software selection process and architecture design to ensure compatibility with the Enterprise hosting environment
• Consolidate servers where feasible
• Utilize DoIT database services

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Centralized, high-performance, cost-effective, reliable, highly available and secure compute mainframe platform to meet agency business needs.  Located in State data center in Santa Fe, NM, with back up and disaster recovery at a distant secured location in NM.

DoIT manages an IBM 2828-H06 z/Enterprise Business Class (zBC12) and a Disaster Recovery IBM 2818-M05 (z13s) Enterprise Server that is designed to optimize On Demand Business providing an advanced combination of reliability, availability, security, scalability and virtualization features, with the ability to reallocate processing power. The BC12 runs three Central Processing Unit (CPU’s) engines with a Million Instruction Per Second (MIPS) rating of 629; Scalable up to six CPU engines on demand. It is formatted as a single Logical PARtition (LPAR) managing VM host/zOS guest that can respond to changing business priorities as required with the flexibility of turning on/off processing engines and adding many virtual guests when needed. The enterprise server is available 99% of a 24 × 7 × 365 up time schedule.

System Support

DoIT is running z/OS operating system; One z/VM Host managing hardware resources for z/OS guests supporting several in-house written COBOL, JAVA applications, and Assembler; FORTRAN, PL/I, C/C++. Python and Perl capable, PL/I language and panel support, SAS system reporting language utility and REXX command exec as well as multiple additional third-party products. DoIT has a staff of mainframe technical experts that manage, upgrade and apply maintenance to the operating, language, online, database systems and products.

On-line Processing

Customer Information Control System (CICS) works with communication methods to support DoIT’s large network of terminals that run interactive application programs written in COBOL, Assembler or other languages. CICS runs in its own address space and manages the execution of the application programs that communicate with client terminal users and data bases. Multiprogramming within the CICS address space is transparent but dependent on the MVS operating system. DoIT has mainframe technical staff to manage, upgrade and apply maintenance to the CICS environment. Time Sharing Option (TSO) runs under MVS and allows terminal users to invoke MVS facilities interactively.

Security

DoIT manages ACF2 that protects the enterprise systems and data by controlling access to the system, data, and resources. It provides additional controls to limit access at the client level. ACF2 dynamically intercepts user requests for services and calls system routines to check for appropriate authorization. File Transfer Security Software CyberFusion/NDM utilities support highly confidential data and secure transmissions for data coming and going via the mainframe. DoIT has technical support staff to assist clients with requests for secured services.

Batch Processing

Job Control Language (JCL) is the language used for submitting units of batch work to the operating systems. The operating systems allocate time and space resources for the jobs as required. Batch windows for client production start at 6pm and ends at 7am the following day. Job Entry Subsystem (JES) assists the JCL jobs. A menu-like interface, Interactive System Productivity Facility (ISPF), spool display and search facility (SDSF) and an automated scheduler are available for initiating and managing jobs.

Database

DoIT supports DB2 as its primary database for online transactions with technical support staff that manages, upgrade and applies maintenance to the data bases as required. DB2 manages relational databases that can be accessed using Structured Query Language (SQL). DB2 is setup in an independent address space that is utilized to manage concurrent access to DB2 data. DB2 programs are written to run under CICS or in batch mode.

Storage, Disk & Tape

IBM DS8870 allows for direct and rapid access to large quantities of data. DoIT currently manages Shared Virtual Array (SVA) DASD by managing, upgrading and applying maintenance to System-Managed Storage (SMS) and Tape Management Software (TMS) that enables data integrity, system and client data tier management and dataset allocations. In addition, DoIT supports an IBM TS7740 virtual tape environment for rapid I/O response for systems and client production to include mirroring both Disk and Tape data to offsite location for disaster recovery.

Backups, DR, Data Vaulting and Archiving

Doit systems staff manages data integrity backups utilizing System-Managed Storage which allows for grouping of specific backup requirements as required by the client and best practices. Clients are responsible for data restart points with their production and database as needed.

DoIT manages system and sub-system backup and recovery to a standing warm site, secured data center outside of the Santa Fe production location. The disaster recovery has been tested and resulted in 100% green marks for each test eliminate conducted by its client base. All data is mirrored to offsite to like hardware and is measured within less than a minute of data integrity restart objectives. This is a highly reliable disaster recovery architecture and one of the best in the nation.

Operations & Printing

Operators provide production monitoring; this manual service is fading out due to advances in automation of notification features of the job scheduler that can port messages directly to client’s emails and/or smart phones. Output Printing and archiving is 100% automated by system via hold ques and the Dispatch output manager that disseminates output to printers in local offices and/or archives data in output filing systems.

System Control: Operators monitor two operating systems and reply to the outstanding requests as required.  They monitor all running started tasks and initiate calls to systems staff at the event of an ABEND or unusual outstanding write to operator reply (WTOR).

Enterprise Batch Services: Operators monitor system batch processes during off hours for clients. They assist with print ques and initiators as needed. 

Service Level Options

N/A

Price/Cost Description

For more information regarding pricing, please refer to our FY21-FY24 Service Catalog and Rates Guide.

Customer Responsibilities

Contact DoIT for upgrades, problem resolution, new application installs, and application changes requiring system level resources

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

99.9% Availability excluding scheduled maintenance windows.

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

DoIT Data Center racks and floor space are available to State agencies and other government entities to physically house their server(s) and other equipment at the John F. Simms Building in Santa Fe (collocated hosting). DoIT provides secure facilities, growth capacity, WAN connectivity, and redundant power.

Additional features of the Data Center include:

• Conditioned Power – Power Distribution Units
• Physical Security, 24 × 7 Staffed Security
• Surveillance Cameras at all visitor access points
• Biometric and Proximity Card Readers at all access points
• Fire Suppression System
• UPS/Diesel Backup Generators
• Conditioned Air

Service Level Options

N/A

Price/Cost Description

For more information regarding pricing, please refer to our FY21-FY24 Service Catalog and Rates Guide.

Customer Responsibilities

• Complete an Equipment Installation Form (EIF) when bringing equipment in or out of the data center
• Coordinate with DoIT prior to purchasing new servers or other equipment to ensure compatibility with other systems

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

The Department provides server administration services for agencies’ applications and equipment hosted in the Data Center. This includes the installation and maintenance of servers to ensure servers are running in an optimal manner. DoIT engineers can install and set up all server hardware in accordance with industry best practices. Also, in conjunction with the hardware OS vendors, DoIT engineers apply firmware patches and upgrades to systems in accordance with State policies. DoIT also provides Operating System (OS) support and maintenance for Windows and Linux systems.

Service Level Options

N/A

Price/Cost Description

For more information regarding pricing, please refer to our FY21-FY24 Service Catalog and Rates Guide.

Customer Responsibilities

Coordinate with DoIT prior to purchasing new servers or other equipment to ensure support commitments and compatibility with other systems

Service Support

The service is available to customers from 8:00 a.m. to 5:00 p.m., Monday through Friday, except for holidays.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.Virtual Machine Equipment Hosting

The Department offers server services that are hosted in our VMware virtual environment. Agencies can rely on a stable cluster of servers with adequate CPU, RAM and disk space to host your tools, monitoring software, management servers, websites, applications, databases, etc.

The virtual machines are 100% customizable. We can assist with architecting a viable system to support agency goals and vendor requirements.

Hosting a server in our environment, we include virtual machine level backups which are retained for 60 days. We can also work with your agency during upgrades and routine maintenance, to perform VMware snapshots which give you a point-in-time return to roll back to in the case something went awry.

Service Level Options

N/A

Price/Cost Description

For more information regarding pricing, please refer to our FY21-FY24 Service Catalog and Rates Guide.

Customer Responsibilities

Provide server vCPU, RAM, drive sizes. NOTE: These specifications will be different than physical server resources requirements. When working with virtual servers some of the vendor requirements can typically be reduced/adjusted because of the performance capabilities within VMware.

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.