Data Network & Internet

The Wide Area Network (WAN) service provides statewide IP data communications connectivity, including Local Area Networks and other resources affiliated with state agencies, to the internet or areas in between. The Department provides consultation to agencies in the selection of data services to meet their data network requirements.

The Wide Area Network service includes:

• Fully administered and managed service up to the connection of the Agency’s LAN
• 24 × 7 monitoring and management via DoIT Network Operations Center
• All equipment required to interface WAN Service with the Agency’s LAN
• IP addresses for each device
• Domain Name Service

Service Level Options

Wide Area Network service options include:

• Custom design options (high speed, high availability, etc.)
• Virtual Private Network (VPN) access

Price/Cost Description

For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide.

Customer Responsibilities

• Identify a Communications Officer within your Department to act as a single point of contact for all communication related questions or concerns
• Contact the Department 30 days prior to new service installations or office moves
• Provide the proper connectivity from the your LAN to the WAN service components
• Contact the DoIT Support Desk to report problems or request assistance
• Adhere to the State Internet, Intranet, Email, and Digital Network Usage Rule

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

The Wireless Local Area Network (WLAN) service provides user mobility within an agency office building to visitors or clients with access to the Internet. WLAN service is designed to serve agency visitors and guests. It is a shared technology and offers no guarantees for consistent bandwidth or performance. During the design phase, DoIT will determine access point locations based on coverage and device counts (access points) that will allow for optimum speed and access. An average of thirty devices can connect for each wireless access point installed. Access points are connected via cabling and a switch to your network’s WAN bandwidth.

Service Detail

There is limited security within this wireless network (i.e. simple SSID password).

Range depends on design and composition of the building.

Performance can be affected by the number of users signed on at any given time.

The wireless network is protected by the DoIT ISP firewall.

Price/Cost Description

For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide.

Customer Responsibilities

A digital copy of the floor plan in CAD (.DWS) format is highly recommended. This CAD (.DWS) drawing is essential in installation and troubleshooting (highly recommended). Without the schematics, there is potential for extended period of troubleshooting and service outage or interruption in service.

If you do not have a CAD (.DWS) copy of your floor plan, then one can be created for a fee of $30.00 per hour. Note: Floor Plan must be to scale.

The wiring between the wireless access point and your network is the responsibility of the agency or the building owner.

• DoIT will provide the customer with a list of authorized wiring vendors, and supply the vendor with a copy of the wiring specifications.

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

The agency is required to submit a Service Desk request to order this service. Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us.

The Local Area Network (LAN) service provides local area network support within an office building or campus environment enabling data communication among local computing and printing resources within an organization. The service supports the infrastructure components and resources beginning where the end device connects into a wall plate. The service includes equipment and technology upgrades (as appropriate), maintenance, configurations, administration, and support of network infrastructure in an agency.

The LAN service is dependent upon also subscribing to the WAN service.

The Local Area Network Service Includes:

• Network equipment to enable Internet Protocol (IP) communications among local devices
• Management of structured cabling between end devices and network equipment
• Network segmentation, as required
• Administration including standard moves, adds and changes (MAC) requests
• Maintenance of all related hardware and software

Service Level Options

TBD

Price/Cost Description

TBD

Customer Responsibilities

• Identify a Communications Officer within your Department to act as a single point of contact for all communication related questions or concerns
• Contact the DoIT Support Desk to report problems or request assistance
• Adhere to the State Internet, Intranet, Email, and Digital Network Usage Rule

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Network design services are geared toward making an agency’s data and voice networks operate more efficiently. Many agency networks are operating at below their optimum efficiency. Inefficient networks are responsible for a tremendous amount of lost time, money, productivity, and business. DoIT’s network professionals can design and spec new networks, tune existing legacy networks and help to plan for future upgrades necessary to keep data flowing smoothly.

Offering design and installation services, as well as, staff training and experience with a wide range of networking equipment allow DoIT staff to quickly and efficiently implement the right solution. Additionally, the team is a great source for an independent third party audit if an agency already has a network but is not sure it is running to its full or desired potential.

What causes inefficient network processes? Often it’s outdated equipment. Technology marches forward at a fast pace, and components that were state-of-the-art a few years ago can become obsolete. Other causes of inefficient networks are poor quality equipment, poor implementation, and poor maintenance. These are all areas that go hand-in-hand with network design services. DoIT staff is trained to consider not just planning and implementation, but the whole picture. This picture includes both network upgrades and network maintenance. These services ensure that the newly designed network doesn’t fall into the cycle of neglect and disarray that’s often the downfall of even the most conscientiously designed networks.

Process Steps:

• Customer provides overview of current and future network requirements.
• DoIT Design staff produces a technical network design document that addresses all features of the network requirements statement.
• DoIT technical staff provides oversight, testing and optional implementation services during the network installation phase.

Benefits Include:

• Knowledge of State Government
• Established procedures for skill acquisition and staff augmentation of DoIT staff
• Experience in multiple network platforms/solutions
• Better understanding of your business requirements
• Sharing of ideas between government entities
• Projects are tracked and status communicated by industry recognized standards, procedures and tools

Business Value:

This service provides cost and personnel savings because the customer does not have to establish or maintain professional technical staff to satisfy their technology needs. The service allows the customer to concentrate on their core business. Cost avoidance, through good communication, will be realized as a result of project management skills.

Service Level Options

N/A

Price/Cost Description

For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide.

Customer Responsibilities

• Provide an overview of current and future network requirements
• Provide a 24 × 7 point of contact for DoIT to contact for reporting and coordinating outages or emergency maintenance
• Contact the DoIT Enterprise Support Desk to report problems or request assistance
• Adhere to the State policy regarding network use

Service Support

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.