Americans with Disabilities Act

At the Department of Information Technology (DoIT), we recognize that digital accessibility is not just a matter of convenience but a fundamental civil right. We are dedicated to creating a website that is easily accessible and user-friendly for everyone, including those with disabilities. This commitment aligns with civil rights laws such as the Americans with Disabilities Act (ADA) and is driven by our belief in an inclusive digital space. We understand that ensuring equal access and inclusion for all users is a continuous process, and we are committed to making ongoing technical improvements to uphold this right.

Measures to support accessibility

DoIT takes the following measures to ensure the accessibility of its Website:

• Provide continual accessibility training for our staff.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.
• Integrate accessibility requirements into procurement and vendor contracts.

Conformance status

The Web Content Accessibility Guidelines (WCAG) provide specific criteria for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA, representing increasing levels of accessibility. The DoIT Website aims to conform to WCAG 2.1 Level AA and is undergoing regular evaluation to ensure ongoing improvement and compliance.

Feedback

We welcome your feedback on the accessibility of DoIT’s Website. While striving for full accessibility, we recognize that some areas of our website may have limitations. We are continually working to address these and improve overall accessibility. Please let us know if you encounter accessibility barriers on the DoIT Website:

• Phone: 505-827-2121
• E-mail: enterprisesupportdesk@doit.nm.gov
• Postal Address: PO Box 22550, Santa Fe, NM, 87502

Services such as ASL interpretation, captioning, CART services, and various assistive technologies are available upon request.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the DoIT Website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for DoIT Website:

1. Legacy PDFs: Some older PDF documents and their interactive elements may present accessibility barriers. These documents are being reviewed, retired, archived, and remediated on a rolling basis.
2. Entire website: Language translation is not currently available. We are looking into ways to translate. Please email our enterprise support desk if you encounter an issue.

Assessment approach

DoIT reviews the accessibility of its website by conducting::

• Automated and Manual evaluation, WAVE, Andi
• User Feedback

Formal complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Department of Information Technology Renee Narvaiz Public Information Officer

Date

This statement was updated on August 14, 2025.

DoIT complies with Title II of the Americans with Disabilities Act (ADA), which prohibits discrimination on the basis of disability in all programs, services, and activities of state and local governments.

If you believe you have been denied equal access to a DoIT service, program, or activity because of a disability, you may file a grievance under our ADA Title II Grievance Procedure. Complaints should be submitted in writing, by email, or by phone, and should include:

• Your name and contact information
• A description of the accessibility barrier or discrimination alleged
• The date(s) and location(s) of the incident(s)
• Any supporting documentation or witness information

Grievance Submission

Send your complaint to:
ADA Coordinator
Ken O’Dell
Facilities 
Department of Information Technology
Mailing Address: PO Box 22550, Santa Fe, NM, 87502
Email: enterprisesupportdesk@doit.nm.gov
Phone Number: 505-827-2121 (NM Relay 711)

Complaints should be submitted as soon as possible, but no later than 60 calendar days after the alleged violation.

Review and Resolution

The ADA Coordinator, or designee, will acknowledge receipt within 5 business days, investigate the complaint, and issue a written determination within 30 calendar days where possible. If more time is needed, we will notify you of the expected completion date.

You may also file a complaint directly with the U.S. Department of Justice, Civil Rights Division, at https://civilrights.justice.gov or by calling 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).