Public Safety Radio Communications

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Contact NMDOIT

Mailing Address:
P.O. Box 22550
Santa Fe, NM 87502-2550

Delivery Address:
715 Alta Vista Street
Santa Fe, NM 87505
Phone: 505-827-0000

Public Safety Radio Communications

 

The Department of Information Technology maintains and operates the State’s Public Safety Radio Communication network. The primary purpose of this network is to provide interoperable radio communications for state and participating local, tribal and federal agencies. This system provides contemporary features and enhanced coverage to subscribers via a suite of systems and services including our newest platform, the New Mexico Digital Trunked Radio System (DTRS).

The System supports and interconnects the following two way-radio services:

  • Local Base – Provides instantaneous two-way radio communications between a dispatch center and employees working in the immediate area or close proximity. As an example, a State Parks dispatcher at park headquarters could contact a park ranger working on the other side of the park.
  • Remote Base – Provides instantaneous two-way radio communications between a dispatch center and employees working long distances from the center. As an example, a State Police Dispatcher could contact an officer on patrol possibly hundreds of miles from the dispatch center.
  • Multi Channel Console – Allows a dispatcher to control multiple local and/or remote base stations or the DTRS system from a single dispatch center.
  • Mobile Radio – Usually installed in a service vehicle, allows employees in the field to communicate to a dispatch center through a local or remote base station or to the DTRS system and other service subscribers.
  • Mobile Radio with Repeater – Allows an employee, typically police officers, to operate their mobile radio when they are out of the vehicle. This greatly increases the range of the portable radio in remote areas.
  • Portable Radio – Provides access to the radio system, dispatch centers and DTRS system from a handheld radio device.
  • DTRS Connection Service – Provides connectivity and access to the Digital Trunked Radio System (DTRS) for non-state agencies (Connectivity to DTRS for State agencies is covered by the portable or mobile radio services above).
  • For State agencies, all services include radio hardware, installation, programming, maintenance, repair, technical support and replacement.

 

The Statewide Digital Trunked Radio Communications System (DTRS)

  • Enhanced coverage within the DTRS service area
  • Digital voice communications with available voice encryption
  • Convergence with WiFi, LTE technology, mobile devices and FirstNet for enhanced coverage and connectivity.
  • Features such as: text messaging, caller ID, GPS location, CAD system integration, remote radio control and mobile data.
  • State-wide seamless roaming and talk-group access within the service area.

To request information on the DTRS system or to schedule a presentation on the system for your agency please e-mail dtrs@state.nm.us.

 

DoIT Dispatch Center

Additionally, DoIT runs the Santa Fe Control Dispatch Center which was established to provide statewide radio dispatch services to state agencies. Its sole purpose is to conduct effective communication that will ensure the safety of the citizens and client employees that it serves. The State of New Mexico has mandated that it be adequately staffed seven days a week, twenty-four hours a day. Dispatch operations include monitoring, gathering, processing and disseminating all radio transmissions from field units of all agencies as well as all related incoming and outgoing telephone communications for each agency served.

The Dispatch Center can be reached at 505-827-9377.

System Maintenance and Operations

DOIT is proud to be nearly 100% self-maintained for day-to-day operations, maintenance and system repairs. We don’t depend on contractors or vendors for the day-to-day operation and maintenance of our radio system. DoIT funds and manages the Radio Communications Maintenance and Operation group including fully equipped repair shops in Santa Fe, Las Vegas, Albuquerque, Roswell and Las Cruces. This group provides 24 × 7 emergency repair services for the radio system. They install and maintain all State agency radio hardware and maintain the entirety of the radio system infrastructure, This group also maintains dispatch center equipment for State agencies such as the Department of Public Safety, Department of Transportation, State Forestry and others.

Systems Integration Group

The Systems Integration Group provides support to the Maintenance/Operations team and assists with identifying, planning, installing and executing service migrations, new subscriber onboarding, system modernizations and system modifications.

Public Safety Network Operations Center (PSNOC)

The PSNOC, based in Santa Fe, supports the mission of the Public Safety Communications Group by performing the following functions: Proactive system monitoring, data and trend analysis, proactive and reactive dispatch of the maintenance operations team, management of the system’s backhaul and data network and providing system to support to internal and external subscriber agencies.

To contact the Public Safety Network Operations Center directly please e-mail psnoc@state.nm.us.

To report a DTRS system outage please notify the Dispatch Center at 505-827-9377.

Service Level Options

N/A

Price/Cost Description

For more information regarding pricing, please refer to our FY20-FY21 Service Rates Guide.

Customer Responsibilities

  • Customers must update DoIT with projected needs so equipment purchases, and personnel schedules are planned prior to critical need.
  • Customers must notify DoIT immediately if their system is not functioning as expected.
  • Customers must be available to test and confirm operation of newly installed, upgraded or repaired systems.
  • Customers must work with DoIT to maintain an accurate inventory of equipment and services for proper billing and replacement planning.
  • DoIT technical and engineering personnel are available to assist customers in planning and determining communications needs.

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The DOIT Dispatch Center handles all service requests and outage reports. Please contact the dispatch center at 505-827-9377.

Service Level Objectives

The Public Safety Communications Group strives to provide an exceptionally high level of quality, service and support for all subscriber agencies. Service level agreements are generally crafted for each agency. Please contact us for more information.

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to request information.